Frequently asked questions
Answers before you ask.
Quick answers to the questions we hear most. If yours isn't here, call or text: a real person answers.
Getting started
Before your first visit.
Which cities does Scoop Group serve?
We serve League City, Webster, Friendswood, Dickinson, Nassau Bay, Texas City, Pasadena, Deer Park, Galveston, La Marque and Clear Lake. Your ZIP code helps confirm coverage.
What happens to the waste you pick up?
We haul it away. We bag what we pick up and take it with us when we leave, so nothing is left in your trash can or on your property.
Do I need to be home during the visit?
Tell us about gates, locks, codes and your dogs when you sign up, and we will agree on how the team reaches your yard. That plan is what matters for the visit.
What if my dogs are in the yard?
Tell us about your dogs when you book. Some are happy to watch, others are better inside during the visit. Talk it through with the team so the visit plan suits your dogs and your yard.
Do you work with HOAs and businesses?
Yes. Commercial Poop Scooping covers HOA common areas, green spaces and pet waste stations, and it starts with a free site consultation.
I am already a client. How do I manage my account?
Log in to the client portal from the Client Login link at the top of every page, or call or text us at (832) 769-5654.
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Call (832) 769-5654Pricing & billing
Money questions.
What affects my price?
Four things: how many dogs you have, how often you want service, how long it has been since the yard was last cleaned, and your ZIP code. Commercial pricing is set after the free site consultation.
How does First Scoop Free work?
Sign up for a month of service and we waive your first cleanup. Ask us about it when you get your quote.
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Call (832) 769-5654On service day
How a visit works.
How often should my yard be scooped?
It depends on how many dogs you have and how much you use the yard. More dogs and heavier use usually mean more frequent visits. Tell us about your yard and we will talk through the options for your address.
What does the first visit look like?
If the yard has not been cleaned in a while, the first visit is the biggest job, which is why the quote asks when it was last cleaned. Sign up for a month of service and that first scoop is free.
Do you scoop the front yard too?
Tell us every area your dogs use, front, back and side yards, and we will agree on what each visit covers when we confirm your price.
Is the treatment safe for my pets and kids?
Ask the team before you book. They can tell you which product is used and answer your questions about pets, children and timing for your yard, so you can decide with the details in front of you.
Do I still need scooping?
Yes. Deodorizing treats the spots your dogs use; it does not pick anything up. Scooping is what removes the waste.
How often should my yard be treated?
It depends on your dogs, your yard and the season. Tell the team what you are noticing and ask what they recommend for your yard.
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Call (832) 769-5654Communities & businesses
Commercial service.
What happens at the free site consultation?
We walk the areas that need attention with you or your manager and talk through which spaces to cover, including any pet waste stations. There is no charge for the consultation.
Who can request commercial service?
HOA boards, property managers and business owners responsible for shared green space. Whoever manages the property can request the consultation.
How is commercial service priced?
Commercial pricing is set after the free site consultation, once we know the areas to cover, the stations and how often you need us.
Still have questions? A real person answers.
Call (832) 769-5654
Scoop Group
Ready for a cleaner yard?
Get a quote, or call or text (832) 769-5654.